Keep Customer
Reviews + Referrals
Post-job review requests, testimonial capture, and referral prompts that turn completed work into proof.
Outcome
Good work creates public trust and warmer future opportunities.
We turn happy customers into reviews, referrals, and proof for future sales.
White glove delivery
What FK Innovate handles
- Ask at the right moment after a positive job or appointment.
- Capture testimonials and before/after proof where useful.
- Create a simple referral loop for happy customers.
We configure the agreed review and referral workflow as part of its managed service scope.
Signs this workflow needs attention.
- The business asks for referrals inconsistently or too late.
- Satisfied customers receive the same message as unresolved customers.
- Referral sources are not preserved through intake and follow-up.
A practical first milestone.
Define one satisfaction signal and trigger a review or referral request that preserves source and customer context.
We keep the first milestone small enough to review, learn from, and improve before expanding the workflow.
How this fits the FK Innovate services.
These labels distinguish what is included, what is separately priced, and what works through an ongoing Technology Partner engagement.
Connected process
This outcome can live in one web property or work across your business systems.
Each service includes the implementation work described in its scope. Voice AI includes configuration and custom integrations needed for its agreed voice workflow. Technology Partner owns broader ongoing improvements across business systems. Customer OS provides an included CRM, with optional self-service tools.
Real-world examples
Where this shows up
- Ask satisfied customers for a review after the job is complete.
- Prompt referrals when the customer experience is fresh.
- Reuse testimonials and proof in future Get Customer workflows.
Related workflows
Build the rest of the keep customer system.
FK Innovate CRM
An included workspace for contacts, opportunities, follow-up tasks, notes, and customer context.
Project Updates
Status updates, reminders, and customer communication that keep work moving after a job is booked.
Photo & Document Management
Photos, files, forms, before-and-after proof, and customer documents organized where the team can find them.
Invoicing + Payments
Deposit collection, invoice reminders, payment links, and follow-up that make getting paid less awkward.
Reactivation
Seasonal reminders and win-back campaigns that bring past customers back when they are ready again.